Terms
# Terms of Service
## 1. Who we are and these terms
These terms govern the VPS Client Desk dashboard subscription. VPS Client Desk is the trading name operated by Vultr VPS hosting with a client billing dashboard. In these terms, “we”, “us” and “our” mean VPS Client Desk. “You” means the person or organization using the service. By creating an account or subscribing, you agree to these terms. If you accept for an organization, you confirm that you may bind it.
## 2. What the service does
VPS Client Desk is intended to provide a self-service dashboard for limited VPS lifecycle actions, instance information and subscription status. The exact functions available are those shown in the product and checkout at the time you subscribe. Features may be in pilot or unavailable; we will not represent a feature as live unless it is available to your account. The service is not managed hosting, server administration, security monitoring, backup, incident response, or technical support for your operating system or applications. We do not guarantee uptime, data preservation, performance, or recovery.
## 3. Third-party infrastructure and your responsibilities
You are responsible for your servers, workloads, backups, security configuration, software, legal compliance, and any services you offer to your own clients. Unless a different arrangement is expressly confirmed in writing and permitted by the provider, you must use a Vultr account that you own or are authorized to use and pay Vultr directly for compute, bandwidth, storage, taxes, and other provider charges. Your dashboard subscription is separate. Vultr is an independent provider; VPS Client Desk is not affiliated with, endorsed by, or an agent of Vultr. Provider terms, availability, pricing, API limits and decisions apply independently. You must comply with those terms. We will not enable provisioning or API functions until the applicable provider terms and account model have been checked and the integration is available.
Do not submit credentials or API tokens unless the relevant feature is active and its instructions explain the handling. You authorize only the actions you select through the dashboard. Keep access credentials confidential, use appropriate permissions, review confirmation screens, and promptly report suspected unauthorized access. You remain responsible for reviewing destructive actions such as rebuilds and for maintaining independent backups.
## 4. Accounts and acceptable use
Give accurate account information, protect your login, and promptly update it. You are responsible for activity under your account. Do not use the service to violate law, sanctions or export controls; infringe rights; distribute malware; attack, scan or disrupt systems without authorization; send unlawful spam; host abusive or prohibited content; evade provider controls; or interfere with the service. Do not resell or share access except as the plan expressly allows. We may investigate and restrict or suspend access to protect people, systems, providers or legal compliance. Where practicable we will give notice and a chance to address an issue; urgent security or legal matters may require immediate action.
## 5. Subscription, payment and cancellation
The subscription price, billing interval, included limits, taxes and any pilot terms are presented at checkout. The planned entry subscription is USD $15 per month for one dashboard instance; it becomes payable only if that plan is actually offered and you complete checkout. Unless checkout says otherwise, subscriptions renew automatically for successive monthly periods and the payment method is charged in advance. Vultr and other third-party charges are not included. You authorize recurring charges until cancellation. You may cancel using the account billing controls or the cancellation route shown at checkout; cancellation stops future renewal and normally takes effect at the end of the paid period. Any statutory cancellation rights still apply. Refunds are governed by the Refund Policy. Taxes may be added or collected where required.
## 6. Changes, availability and termination
We may change or discontinue a feature, with reasonable notice where practicable. We may suspend or terminate an account for material breach, security risk, provider requirement, nonpayment, or legal necessity. You may stop using the service and cancel at any time. On termination, dashboard access may end; you must retain your own data and backups. We will handle personal data as described in the Privacy Policy and applicable law.
## 7. Intellectual property and feedback
We and our licensors retain rights in the service, software, and branding. We grant you a limited, non-exclusive, non-transferable right to use the active subscription features for your internal business purposes during the subscription. You retain rights to your content and customer information. If you send suggestions, you permit us to use them without payment, provided we do not identify you publicly without permission.
## 8. Disclaimers and liability
To the extent permitted by law, the service is provided “as available”. We do not warrant uninterrupted or error-free operation, compatibility with a provider, or any particular result. Nothing in these terms excludes a guarantee or liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost data, business interruption, provider outages, provider charges, or actions taken on your servers. Our total liability for claims relating to the service is limited to the subscription fees you paid us for the service in the twelve months before the event giving rise to the claim. This limit does not apply where prohibited by law, or to liability that cannot legally be limited, including applicable liability for fraud or intentional misconduct.
## 9. Governing law and changes
The laws of the jurisdiction where the operator is established govern these terms, subject to mandatory consumer protections and other mandatory laws that apply where you live. Courts with jurisdiction under those mandatory rules may hear disputes. We may update these terms; material changes will be notified through the service or another reasonable channel before taking effect where practicable. Continued use after the effective date means acceptance only to the extent permitted by law. Contact us through the support or contact route displayed on the VPS Client Desk website or in your account.